Entirely online processes, at least for one service out of the 24 observed, available in 54.6% of the Italian Regions and 48.3% of the Italian Municipalities.
Despite the growth of computerization of internal activities, 87.8% of the local PAs still used analogue tools (stamps, signatures, abbreviations) in the protocol and among them 45% used these tools for more than half of the documentation.
Internet access with fast connections (at least 30 Mbps) for 41% of the local PAs, ultrafast (at least 100 Mbps) for 17.4%. Shy steps, especially at regional level, towards the use of artificial intelligence and big data analysis.